1. Data Governance Principles
At AmmapetDaulat Guide Plus, we are committed to responsible data management. Our primary objective is to retain your personal information only for the duration necessary to deliver our loan guidance services and to fulfill statutory obligations under Indian law. This policy operates in conjunction with our main Privacy Policy, accessible at: https://www.ammapetdaulatplus.com/privacy-policy.
2. Retention Schedules
We categorize data based on its function and apply the following storage timelines:
2.1 User Identity and Security Records
- Scope: Includes mobile numbers, email addresses, emergency contacts, and device-specific identifiers.
- Timeline: These details remain stored as long as your account is active. Upon account closure, we maintain this data for a period of five (5) years to satisfy Indian regulatory and audit requirements.
2.2 Interaction and Preference History
- Scope: Comprises your app usage patterns, saved loan guides, and personalized settings.
- Timeline: To ensure a seamless user experience, this activity data is archived for five (5) years from the date of recorded activity.
2.3 System Performance and Technical Logs
- Scope: Includes anonymized crash reports and generalized performance metrics.
- Timeline: We purge this technical data after a maximum of two (2) years from its collection.
3. Data Protection Standards
During the retention period, all stored information is shielded by enterprise-grade encryption and rigorous internal access protocols to prevent unauthorized disclosure or leakage.
4. User Rights and Deletion Procedures
Voluntary Deletion
You possess the absolute right to request the removal of your personal data at any time. Please submit your request via your registered email to service@ammapetdaulatplus.com. Verified requests will be finalized within 15 business days, resulting in permanent erasure from our active databases, except where legal retention is mandated.
Automated Inactivity Purge
Accounts with no login activity for eighteen (18) consecutive months will be flagged for termination. We will provide a 30-day notice via your registered contact method before proceeding with automated deletion or anonymization.
Partner Compliance
We mandate through legal contracts that our service partners and cloud providers adhere to the same deletion standards when data is no longer required.
5. Contact and Assistance
For inquiries regarding your data rights or this policy:
- Official Website: https://www.ammapetdaulatplus.com
- Support Email: service@ammapetdaulatplus.com
- Response Commitment: We aim to acknowledge and address all queries within 10 working days.